FAQs
Orders & Shipping
Can I make changes to my order before it ships?
If your order hasn't yet been dispatched with a tracking number, you can cancel or modify it with no worries. Just write to us within 24 hours of your purchase.
How long will it take for my order to arrive?
Currently, orders can take 1-3 business days to process before shipping. From there, shipping times are dependent upon location. Check out our shipping page for more information on when to expect your package.
How do I track my order?
Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.
Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
When in doubt, you can always log into your account and click on the order in question to see its status.
Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long.
When in doubt, you can always log into your account and click on the order in question to see its status.
Please note that sometimes tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way!
Do you ship internationally?
Yes we do ship.
What if i made a mistake with my address?
Mistake happen, and we've got you covered.
If you entered the wrong address, let us know within 24 hours, and we'll redirect your order to the correct coordinates.
If you entered the wrong address, let us know within 24 hours, and we'll redirect your order to the correct coordinates.
Order Returns
My order never arrived, what do I do?
Oh no! We’re sorry to hear that. There are few solutions we can offer:
If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to info@hushli.com so we can help you look into this.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.
If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to info@hushli.com so we can help you look into this.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Customer support must be notified of any lost packages within 30 days of the ship date. If a package is not reported as lost within 30 days of the ship date, customer service will not be able to assist with a replacement or refund.
What is your return/exchange policy?
Hushli. products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange.
Items must have been purchased from hushli.com and must be returned in their original condition and packaging (unwashed, not used, and with original package).
Be sure to have a look at our Refund Policy.
Items must have been purchased from hushli.com and must be returned in their original condition and packaging (unwashed, not used, and with original package).
Be sure to have a look at our Refund Policy.
How do I make a return/exchange?
Simply send email to info@hushli.com
Is there a fee for returning?
No We don't charge any fee for returning, only you have to pay the shipping for returning the product from your part.
When will I receive my refund?
You should receive your refund once we receive the package and check the product. Please note, it can take 3-5 business days for a refund to credit back to your original form of payment.
My package or product arrived damaged, what should I do?
We’re sorry to hear that! Please send a photo to our Customer Care Team at info@hushli.com and include your order number so we can take a closer look and help with a solution!
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 12 - 18 business days from the time your package arrives back to us for a refund to be issued.
